Refund & Cancellation Policy

Last updated: 2026

Deposits

Deposits reserve production time and cover planning work that begins immediately. Deposits are generally non-refundable once planning, scheduling, or pre-production has started.

If we cancel a project for any reason other than your breach of these terms, your deposit is refunded in full.

Rescheduling

We understand that plans change. A booked production date may be rescheduled once at no charge if you give us reasonable notice — normally at least 7 days before the date.

Rescheduling with less notice, or more than once, may incur a fee to cover the reserved time.

Cancelling a project

If you cancel after work has begun, you are charged for work completed and costs already committed up to the cancellation date. Anything paid above that amount is refunded.

If you cancel before any work has begun, only the deposit is retained.

Monthly and retainer services

Monthly services may be cancelled with written notice before the next billing date. The current month is not pro-rated, and all deliverables scheduled for that month are still produced.

Completed work

Because creative work is produced specifically for you and cannot be resold, completed and delivered work is not refundable. If something delivered does not match the agreed scope, tell us and we will correct it.

Weather and circumstances beyond control

For outdoor shoots affected by weather or other events outside anyone's control, we reschedule at no additional charge rather than refund.

How refunds are issued

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, they typically take 5–10 business days to appear.

Raising a concern

If you are unhappy with anything, contact us first. Most concerns are resolved quickly once we understand what went wrong.

Contact

Questions about this policy? Email infos@starsdelightful.com or write to STARS DELIGHTFUL LLC, Dover, Delaware 19901.